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| About |
|
| Big Mouth
Toys is the creative force behind an exclusive line of high-quality
novelty items. Our specialty is an assortment of humorous products
targeting practical jokers of all ages.
We design and produce our line exclusively to satisfy our high
standards of quality and originality. With our colorful point of
sale packaging, we maintain our creative process to maximize the
selling potential of our merchandise.
Big Mouth Toys is always expanding its exciting line of unique
products. With hysterical items always in development, Big Mouth
Toys guarantees something fun for everyone. |
| When
will my order ship? |
|
We are
dedicated to getting your package to you when you expect it.
Big Mouth Toys ships from our state of the art distribution center
located in Hartford, CT. We ship Monday through Friday,
excluding holidays. Orders with expedited shipping (Next Day Air,
and 2nd Day Air) placed before 3:00 pm EST ship the same
business day. All other orders ship within 24 hours
of receipt of the order, excluding weekends and holidays. Often
these orders ship the same business day.
If you must receive a package by a given day, you may also call our
customer service center for help in choosing a shipping method (1-860-761-7235). |
| What
are your shipping rates? |
|
• US Postal Service First Class
Transit Time : 3 to 7 Business Days
This option is only available to customers within the United States, and where the order subtotal is less then $ 19.00. First Class shipping is available for $ 4.99. First Class orders weighing less then 1 pound will qualify for first class shipping $ 4.99
• UPS Ground / US Postal Service Priority Mail
Transit Time : 1 to 5 Business Days
Available to customers within the United States, this is our standard shipping
method. Based on the weight, value and other geographic factors about your order,
your order will ship either Priority Mail from the Postal Service or
UPS Ground Service. Orders placed to APO's, or PO Box's will ship USPS.
*If you are unable to receive packages/mail at your physical street address then we will need your P.O. Box address for delivery or your package(s) will be returned to us.*
| USPS PRIORITY MAIL
/ UPS GROUND RATES: |
| Order Subtotal |
Shipping Cost |
| $ 1.00 - $30.00 |
$ 6.89* |
| $ 30.01 - $ 50.00 |
$ 8.49* |
| $ 50.01 - $100.00 |
$ 9.99* |
| $ 100.01 - $175.00 |
$ 14.99* |
| Over $175.00 |
$ 18.99* |
• 2nd Day Air
Delivery in 2 business days for orders placed before 3:00 pm EST. UPS 2nd Day service does not include the same day the order is shipped, Saturdays, Sundays or holidays. Cost of this service is determined at checkout based on order weight, value, and delivery zip code.
• Standard Overnight
Delivery in 1 business days for orders placed before 3:00 pm EST. UPS Standard
Overnight service does not include not include the same day the order is shipped,
Saturday, Sundays or holidays. Business delivery is completed by 4:30 pm, and
residential delivery is up to 7:00 pm. Cost of this service is determined at
checkout based on order weight, value, and delivery zip code.
• US Postal Service International
Countries in BLUE below will have an option at the check out for shipping
via US Postal Service International in addition to the UPS
service. US Postal Service International is sometimes lower
in cost, but delivery times vary from 3 to 12 business days.
Australia
Austria
British Virgin Islands
Canada
Denmark
Finland
France
Germany
|
Greece
Greenland
Holland
Hong Kong
Hungary
Iceland
Ireland
Israel
|
Italy
Japan
Mexico
Netherlands
New Zealand
Norway
Poland
Puerto Rico
|
Scotland
Singapore
Spain
Sweden
Switzerland
US Virgin Islands
United Kingdom
United States
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| If
the post office returns my package to you, will I be charged
additional shipping to have it reshipped?
|
| In the event your
package is returned to us as unclaimed, undeliverable as addressed,
attempted not known, etc. by the post office, you will be responsible
for us to reship your package. If you wish to cancel your order
due to this occurrence, you will only be refunded for the cost
of the purchase price as we do not reimburse shipping charges.
Unfortunately, we incur the shipping costs for outgoing packages
and if they are returned to us in this manner, we incur additional
charges for the return of your package to us. |
| How
can I change my order after it is submitted? |
| If you have sent
your order, call customer service immediately at 1-800-901-1163
during business hours or send a detailed email from our Contact
Us help page and we will try our best to work with you in the
changes needed to be made. You must provide your order number
and/or name used for billing. *Please note that your order may
begin processing immediately after you place your order, and
it may not be possible to change items on existing orders. |
| How
can I cancel my order after it has been placed? |
If you have sent
your order, call customer service immediately at 1-800-901-1163
during business hours to cancel your order.
*Please note that
your order may begin processing immediately after you place your
order, and it may not be possible to cancel. If the order has
already been shipped to you, you will have to return the merchandise.
Please see our Return Policy . |
| What
is return & exchange policy? |
We stand behind every
product we sell, and we are pleased to offer a 30 day satisfaction
guarantee.
- Damaged or Defective Item
In the unlikely event you receive a defective or damaged
item, please use our contact
us form to notify us. We will send you via email or US Postal Service
a prepaid shipping label for you to return the damaged item at
no cost. Upon receipt of the item, we will replace it free of
charge.
- 100% Satisfaction Guarantee
Should you not be 100% satisfied with any item* you
receive you may return it within 30 days from the date of purchase
for a refund of the purchase price.
- The item must be in the original manufacturers packaging.
- We do not reimburse shipping charges.
- Please include your order/invoice number on the outside of
the package.
- Send your order with a reputable shipper. We recommend you
purchase the optional insurance to protect yourself against shipments
being lost in transit.
Send your return to :
Order # [Insert your Order or Invoice Number Here]
Returns Manager
Big Mouth Toys.com
206 Murphy Road
Hartford, CT 06114
Items returned after 30 days from purchase will not
be accepted.
* Due to the seasonally and nature of the item, we do not accept
any returns on costumes.
All credits will be issued to the same credit card account used
to make the purchase.
|
| What happens when I refuse an order? |
| In the event the delivery is refused by your household or business, you will be responsible for the return shipping and a restocking fee. Unfortunately, when a delivery is refused, we are charged shipping charges by the carrier for the initial shipment to you, and then charged again for shipping the item back to our warehouse. Shipping charges are non-refundable. Both shipping charges will be deducted from your initial order as well as 20% of the order subtotal as a restocking fee. The remainder of the order will then be refunded to your credit card or paypal account. |
| I
entered a promotional code but it is not working. |
| Click submit with
your mouse. Also, please double check the expiration as well
as the required amounts for the promotional code. If you are
still having trouble, please contact us so that we can further
assist you. |
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